Orders, Fulfillment, and Shipping

Orders, fulfillment, and shipment questions

15 articles in this collection
Written by Matt Smith, Support Team, and Daniel

How to Find Your MM Order ID: A Quick Guide

Learn how to quickly locate the MM ID of specific orders.

Written by Daniel
Updated over a week ago

What a Merchant Should Do if an Item Goes Out of Stock

Learn what you can do to prevent out-of-stock purchases and cancellations.

Written by Daniel
Updated over a week ago

How to Manage Returns and Refunds

Learn how to issue refunds and request returns on MerchMixer

Written by Daniel
Updated over a week ago

How to Manually Fulfill Orders on Shopify for MerchMixer?

Learn to manually review and fulfill orders on Shopify.

Written by Support Team
Updated over a week ago

How to Issue a Full Refund on Shopify?

Learn how to issue a full refund to customers on Shopify

Written by Support Team
Updated over a week ago

How to Create Draft Orders on Shopify?

Learn how to create draft orders on Shopify

Written by Support Team
Updated over a week ago

How to Add Your Credit Card to MerchMixer

Learn how to Add Your Credit Card to MerchMixer

Written by Support Team
Updated over a week ago

Creating Shipping Profiles for Your Shopify Store

Learn how to set different shipping profiles on Shopify

Written by Support Team
Updated over a week ago

My order did not go through because of a declined credit card. What should I do?

How to address open orders with declined payments.

Written by Matt Smith
Updated over a week ago

What are the lead times on the order fulfillment?

How long does it track to pass back shipping tracking? How long does it take for the product to reach my customer?

Written by Matt Smith
Updated over a week ago

Does MerchMixer ship worldwide?

Shipping geographies

Written by Matt Smith
Updated over a week ago

What is your return policy?

How do returns and refunds work?

Written by Matt Smith
Updated over a week ago

How long does it take to get tracking information?

What are your order processing times look like?

Written by Matt Smith
Updated over a week ago

Do you ship to Canada or Worldwide?

Where in the world does MerchMixer ship?

Written by Matt Smith
Updated over a week ago

How do I fulfill and approve orders?

Learn how setup Manual or Automatic Fulfillment to get your orders fulfilled, approved, and shipped to your customers with MerchMixer

Written by Matt Smith
Updated over a week ago