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My order did not go through because of a declined credit card. What should I do?
My order did not go through because of a declined credit card. What should I do?

How to address open orders with declined payments.

Matt Smith avatar
Written by Matt Smith
Updated over a week ago

It can create errors if the credit/debit card is declined and we keep trying to request fulfillment on that order.
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The merchant needs to cancel this order and have the customer re-order that item again.

Having a valid credit/debit card added to MerchMixer is very important to make sure the orders are executed smoothly.

We will not manually re-run order that have a failed or declined payment.


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