At MerchMixer, we work with 100s of vendors and warehouses to bring you and your customers over 500,000+ premium products.
We have a 15-day return window upon delivery.
To request a return, you will need to reach out on the "Approved Order" tab in the MerchMixer app on the behalf of your customer. Go to the corresponding order and. use the "Report Issue" button and we'll take of you. Your customer is our customer!
In terms of MerchMixer membership subscription fee refunds, we do not offer them at this time. If you believe you are entitled to a membership subscription fee refund please contact us and we will evaluate them on a case-by-case basis.
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